The Awards evening will involve a sit-down dinner at a prominent location(TBA) in Sydney on Oct. 19th (6 - 9pm, smart casual attire). The evening will include the Annual Service Science Oration delivered by the Guest of Honour. The evening will also include presentations by the Award Finalists, as well as the announcement of the Awards.
The Service Science Society has been established to build the scientific underpinning of services to create the necessary innovations for a productive and well-grounded service economy in Australia. The Service Science Society hopes to achieve this through the support of world-class research in services, undergraduate and post graduate service science education and policy assistance for innovations in the service economy, for the purpose of increasing the productivity and fostering the development of service related industries. The membership of the Service Science Society is open to both individual and corporate members who want to support this vision and to be involved in the further development of the service economy in Australia.
The Service Science Society of Australia Service Innovation Award is instituted to recognize organizations that have demonstrated significant innovation in the design and/or delivery of services. The award is a critical component of the Society's mission to promote service innovation in all sectors of the Australian economy. Any organization(but not individuals) may be nominated for the award including organizations from the government,business and non-profit sectors. The service innovations in question could be internal(i.e. value to the organizations internal operations) or external(i.e., of value to external stakeholder/customers). The innovations of interest include process innovations(new ways of delivering services),technological or managerial(novel organizational structures,novel interventions to influence organization culture and so on).
Dr Ian Oppermann is CEO and Chief Data Scientist of the NSW Data Analytics Centre. Prior to this, he was the founding Director of CSIRO’s Digital Productivity and Services Flagship, and Director of CSIRO’s ICT Centre, the unit responsible for addressing major scientific challenges in wireless communications, robotics, information theory, environmental sensing and eHealth. Before that, he held senior leadership positions in Europe and Australia, including at Nokia and Nokia Siemens Networks. Dr Oppermann is regarded a thought leader in Digital Economy and is a regular speaker on “Big Data”, broadband-enabled services and the impact of technology on society. He has contributed to six books and co-authored more than 120 papers that have been cited over 3200 times. Dr Oppermann has an MBA from the University of London and a PhD in Mobile Telecommunications from Sydney University. He is a Fellow of the Australian Academy of Technological Sciences and Engineering, the Institute of Electrical and Electronics Engineers and Institute of Engineers Australia. https://www.finance.nsw.gov.au/ict/nsw-data-analytics-centre/our-people
Federal Minister For Industry
Customer Service Commissioner,NSW
The Australian Government Department of Human Services is a leader in government social media communication and engagement. The department’s Digital Media Section first started monitoring social media in 2009, evolved this work into social media content marketing, and now also has a dedicated social media customer service team answering 2,500 citizens questions a month through Facebook and Twitter.
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After many frustrating experiences trying to get a taxi, Hamish Petrie decided it was time to shake up the long-standing taxi monopoly in Australia. And so the founder of ingogo had an idea to provide passengers & drivers with a better service by putting passenger and driver directly in touch with each other using innovative mobile technology.
Firmly believing in a fair-go-for-all and cutting out the middleman plus a passion for breaking industry monopolies, Hamish a serial entrepreneur and CEO of ingogo, caught up with the original team behind ticketing company Moshtix. He took them through his plan and they decided the idea had legs and ingogo was born in Aug 2011.
Since March 2015, the company, now in all major cities in Australia, has received over $16 million in backing from prominent Australian investors. In addition, ingogo received a grant from the Australian Federal Government to build a system for Australian business. With these funds ingogo built the most convenient and reliable way to travel by taxi in Australia.
ingogo has won several awards including the CeBIT Future Payments Award and the Service Innovation Award. It’s also been chosen as one of the top 100 coolest companies in Australia by Anthill Magazine, plus has been voted 1 of the 5 companies to watch for in 2015, by Start-up Smart and the Australian Financial Review.
Organizations can self-nominate, or can be nominated by others who recognize the value of the innovations in question. To nominate, send an email to: email@example.com contaning the following:
1. The organization being nominated
2. The name, address, phone and email of a contact person within the organization being nominated.
3. The name, address, phone and email of a nominator. For self-nominations, this can be the same person as in item 2.
4. A brief description of the innovation (no more than 300 words).
5. A brief justification of the nomination (what is the impact of the innovation, how does it represent a significant departure from the status quo, what are its future prospects, and more generally: what makes this worthy of this Award). (No more than 400 words)
Alternatively,you can use the online nomination portal below. Finalists will be contacted for additional detail if necessary.
Nominations close 5th of OctoberOnline Nomination
|Nominations||Submission Deadline||Results Date|
|Before October 5, 2017||TBA|
Few tickets are available at special request